A virtual assistant is only as effective as the tools they use. For communication, Slack and Zoom are non-negotiable. For project management, Trello and Asana streamline the chaos. And for billing and scheduling, tools like FreshBooks and Calendly keep things running smoothly. Each tool simplifies a different part of the job, making it easier to manage multiple clients and deadlines.

In addition to the basics, I recommend mastering Google Workspace and Canva—these two alone can serve 90% of your clients’ needs. As a VA, learning new tools quickly is part of the job. The more tools you can offer, the more valuable you become.